Archive for the ‘VOM CBN’ Category

Service Issue, VOM – 24/10/2017

A local power issue at one of our repeaters in Appleton Wiske is affecting service in parts of:

  • Appleton Wiske
  • Picton

We are working with the site owner to restore power ASAP.

Following a visit from a Northern Powergrid engineer power has been restored, and full service has resumed.

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Network Maintenance, VOM – 25/10/2017

On Wednesday 25th October we will be carrying out network maintenance at Lovesome water tower, fitting additional network equipment to increase capacity for future works. During this time, there will be some brief interruptions to service as the new equipment is fitted and cables re-routed. Interruptions should not last more than a couple of minutes at a time, and we will do our best to keep them to a minimum.

We will be on site from 11AM, and hope to have all works finished by 5PM. This will affect service to customers served via the water tower, and also briefly those served by Merrybent as we need to reconfigure some equipment to accommodate these changes.

This work has been completed.

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Service Issue, VOM – 28/09/2017

A power outage is affecting our service to a small number of customers on the Vale of Mowbray network. Following last nights heavy rain, suspected water ingress has cause power to fail at one of our host sites. Despite attempts to reset, it hasn’t been possible to restore power and so an electrician has been called to investigate further.

This will affect customers connected to:

  • Park House
  • Carlton Green

We will update this message with further details once the electrician has investigated.

Service has been restored following work by the electrician.

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Power Outage, Maunby – 20/09/2017

Northern Powergrid are undertaking maintenance work in Maunby, which means our repeater is currently without power. They are on track to have works completed by 1pm this afternoon.

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Service Issue, Thornton le Moor – 19/09/2017

A localised power issue is affecting our repeater in Thornton le Moor, meaning those customers connected are without service. We will make contact with the host first thing in the morning to resolve, with a full set of spares loaded just in case.

UPDATE @ 9:30AM 20/09/2017

It hasn’t been possible to restore service remotely, so we have arranged access for 2PM this afternoon to investigate further.

UPDATE @ 4:00PM

The outage has been caused by cable damage, Nick & Rob are on route now to replace the damaged cable and repair the damage. They should be on site by 4:30PM.

UPDATE @ 6:30PM

Full service has now been restored, all cabling has been replaced.

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Service Issue – VOM – 15/09/2017

An issue on our suppliers network has meant we have had to re-route traffic via an alternate connection. Everyone should still have a connection, but overall speeds will be reduced while we are operating in this manor. In addition, those customers with a public IP beginning 185.56.40.X will find their traffic is originating from a different address.

We have raised this with our suppliers, and await an update. It may be an issue on the wider internet rather than our supplier directly, but we have investigated as far as we are able.

UPDATE @ 8:30AM 16/09/2017

This fault has been traced to a routing issue, our supplier has a ticket open with one of their third parties to resolve. Temporary changes have been made to work around the issue, and service should now be operating as normal.

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Network Maintenance, VOM – 13/09/2017

From 11AM on Wednesday 13th September we will be carrying out some firmware upgrades on a number of radios to improve performance. During this time there will be some brief interruptions to service lasting no more than 5 to 10 minutes at a time. All works should be finished by 12:30PM.

The first round of upgrades will not be service affecting, as traffic will be re-routed via alternate routes although you may notice a short blip as this takes place.

The second round of upgrades will be service affecting to those in the following locations:

  • Gallowfields
  • Great Langton
  • Broken Brae

This work has been completed.

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Power Cut, VOM – 20/08/2017

A large power cut is affecting various DL7 and DL10 postcodes, and a number of our smaller repeaters are offline. Northern Powergrid hope to have power restored by 4:30PM today, at which point our service will resume in those areas affected.

Service is currently affected in the following areas, and those customers who connect via these repeaters:

  • Great Langton
  • High Brockholme
  • Streetlam

UPDATE @ 4:50PM

Northern Power Grid continue to work towards restoring power, they have updated their previous restore time estimate to 9PM.

UPDATE @ 10PM

Full service has now been resumed, NPG have managed to restore power to all sites.

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Service Issue, Thornton le Moor – 04/07/2017

A device at our repeater in Thornton le Moor has failed, causing our service to go offline in the area. We will make contact with our host ASAP in the morning, arrangements will be made to attend once the cause of the failure has been understood.

Please accept our apologies for this service outage.

UPDATE @ 10:30AM 05/07/2017

We have managed to restore service, but we continue to investigate the outage last night. We have arranged access for after 4PM today, and may well carry out repairs once we have reviewed the situation. Service should be considered online but at risk in the mean time.

UPDATE @ 09:00PM 05/07/2017

Full service has now been restored following a rebuild of our node at Pear Tree.

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Service Issue, Picton & Newlands – 01/07/2017

Our service is currently offline in Picton and Newlands due to a power outage at our host site. We are working to establish the cause, and will update this message with further information.

UPDATE

This outage was caused by an exploding toaster! Full service has now been restored (although sadly, no toast…)

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