Service Issue – VOM – 15/09/2017

An issue on our suppliers network has meant we have had to re-route traffic via an alternate connection. Everyone should still have a connection, but overall speeds will be reduced while we are operating in this manor. In addition, those customers with a public IP beginning 185.56.40.X will find their traffic is originating from a different address.

We have raised this with our suppliers, and await an update. It may be an issue on the wider internet rather than our supplier directly, but we have investigated as far as we are able.

UPDATE @ 8:30AM 16/09/2017

This fault has been traced to a routing issue, our supplier has a ticket open with one of their third parties to resolve. Temporary changes have been made to work around the issue, and service should now be operating as normal.

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