Service Issue, VOM – 15/01/2017

An issue with our suppliers network is currently affecting service on the Vale of Mowbray network. We have re-routed traffic where possible, customers should be online but speeds will be reduced as we are running on limited capacity. Users with public IP addresses will find they aren’t currently available, and that they have been changed to a NAT’d connection.

Our suppliers are aware of the fault, and are working to restore service ASAP. We don’t currently have an estimated fix time, we will update this message as we find out more.

UPDATE @ 21:30

This issue is also affecting our email server. Our suppliers continue to work on the problem, no further updates are currently available.

UPDATE @ 23:30

Our supplier continues to work on the problem, we have seen services recover but connectivity is currently unstable. We won’t re-route traffic until we get the all clear.

UPDATE @ 00:15 16/01/2017

We have re-routed traffic over normal routes, our supplier continues to work on the issue and service should be considered “at risk” but for the moment things look stable. We will review in the morning.

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