Service Failover, VOM – 16/12/2016

Our gateways at Lovesome Water Tower and Merrybent have failed over to our backup supply as our primary link failed in the early hours of this morning. We have reported the issue to our suppliers and await their response. You may notice a slight drop in performance while we operate on our backup service, and customers with public IP addresses will find they aren’t currently available.

UPDATE @ 8:50AM

This appears to be a cable fault, engineers are on route to investigate further. ETA is between 10:30AM and 11:00AM

UPDATE @ 12PM

Service has now been restored, the fault was due to rat damage to a cable which has been replaced.

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