Service Issue, Aylesby – 01/01/02015

Due to a fault with our Virgin connection, we have failed over to our backup 3G service. Virgin have an engineer on route to the area to fix the fault, and expect service to be restored by 8:30PM. We will continue to monitor the situation, and will switch back to Virgin once the issue is resolved. Speeds will be greatly reduced while operating on our backup system.

Full service was restored by 7:30PM.

The fault on the Virgin connection returned at approximately 4:30AM 02.01.15, we have switched back to our 3G service and have taken the issue up with Virgin.

We have a support call open with Virgin, an engineer is scheduled to attend this afternoon.

The Virgin service has auto-recovered, we are awaiting confirmation from Virgin that the fault has been repaired fully. We have switched back to the Virgin connection, but will move back to 3G if a further issue develops.

 

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