Service Issue, VOM

During the evening of Tuesday 29th April we experienced a network issue affecting performance from 6PM until approx 10:30PM. We worked hard in to the night to identify the issue, we think we now understand the problem and will be taking steps to try to ensure this doesn’t happen again. We will be watching closely this evening to ensure things are working correctly.

Please accept our apologies for any inconvenience caused, and for lack of updates as we searched frantically for the root of the problem.

UPDATE – 30/04/2014

Unfortunately the issue returned this evening between 7:30PM till 10:00PM. Nick is attending tomorrow to make some wiring adjustments we hope will alleviate the issue.

UPDATE – 03/05/2014

We have made some hardware changes to fix this issue, with upgrade work planned for the coming months to further improve the changes we have made.

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